I guess this will be considered a BIG RANT at Carrefour Singapore.
On Tuesday 10 June 2008, V (my sister), Papa and I went to Carrefour at Suntec City to do some grocery shopping. We were quite fast about what we were going to buy as we wanted to get home before 9 pm. We managed to get our shopping done very quicky but the queue to pay was the killer.
We were the 4th and 5th persons in the queue to pay. The cashier had a problem scanning the stuff of all the persons in the queue. It started with him always having to look for the barcodes, then there were problems with the scans - there was always some discrepancy from what was advertised on the shelf and what was reflected at the cash till.
Then this cashier would have to call for a supervisor to rectify the problem. This happened many times for the first customer in line when we joined the queue. Then also the second customer and the third as well.
The second customer was this poor lady who bought some frozen fish and there was a discrepancy. They could not resolve the price discrepancy and she had to wait as she wanted the fish.
The third customer bought some ice-cream and I am sure that was half-way melted by the time it got to his turn to pay.
When it was my turn to pay, I could have yelled at the cashier from waiting in frustration for about 30 minutes to pay for groceries. I kept my cool but he started getting idiotic.
We bought two loaves of bread which were marked"BUY ONE GET ONE FREE" and they had different price tags. The bread aunty who was putting these stickers on the bags said that it didn't matter that the prices were different - we would just pay for the more expensive loaf.
This cashier charged me for both loaves of bread because he insisted that they were different prices, so in order to get the offer, I would have to buy FOUR LOAVES of bread.
So he called the supervisor over again to rectify the cashier error. Another long wait! Then he decided that after he voided the bread purchase, I wasn't interested in the loaves and put them into another basket for return to the shelves.
SIGH!! I left the bread because I was just too tired to deal with this idiotic cashier.
Then I asked the supervisor what the problem was - he said that the computer system was not updated with the correct prices.
Anyway, I was so fed-up with Carrefour and their idiotic cashier that I decided to post this rant.
The best part is that we brought our own shopping bags to bag our purchases - the same idiotic cashier decided that he should give us plastic bags.
What happed to the "use less plastic bags" campaign that Carrefour participates in?
In all fairness to Carrefour, we enjoy shopping there because of the variety of food in the supermarket. Didn't I say somewhere that we are foodies? The cheeses are great, yoghurts also yummy, actually all the French stuff is good.
However, our shopping experience is always marred by the long queues to pay and incompetent or slow cashiers.
.
1 comment:
My Mummy says:
Giant Tampines is cheaper.
Only thing is that you might have to contend with PRC Chinese speakers who are blur with English.
I lodged a complaint yesterday when I saw a lady (Peranakan married Teochew man) having problems with the PRC check out person. Not fault of PRC staff nor of the customer. The fault is with the management of Giant for not giving them English lessons. They dont realise the reprecussions on
a. the PRC staff (kena scolded by people)
b. the customer (delayed, got to join another queue)
c. other staff (Malay staff at next counter was very helpful and proactive. I commended her in the feedback to the company)who have to do their work for them.
d. other customers (the customer had to queue at my queue to get the job done properly. It meant that some of us had to wait for them to be served before we could be served).
Ayoh.
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